When technology stops working, so does your team. Ten Twenty Four gives your people a single point of contact for fast, friendly IT support, backed by proactive monitoring that helps us spot and fix problems early.
Managed IT support that works around you
From day-to-day questions to keeping every device secure and up to date, we take care of your IT so your team can focus on their work.
IT helpdesk
One point of contact for all your IT questions and issues, with friendly, jargon-free support from people who know your setup.
Remote support
Many issues can be resolved quickly and securely over a remote connection, getting your team back to work with minimal fuss.
Proactive monitoring
Remote monitoring and management lets us spot warning signs early and resolve problems before they cause disruption.
Users & devices
We set up new starters, manage accounts and look after laptops, desktops and mobile devices throughout their life.
Patching & updates
We keep operating systems and software up to date, closing security gaps and keeping everything running smoothly.
Reporting & reviews
Regular reviews give you clear insight into your IT, with recommendations that prevent repeat incidents.
Our proactive approach to IT support
Good IT support is not just about fixing things quickly when they break. It is about stopping them breaking in the first place.
01
Onboard
We get to know your business, your people and your systems, and document how everything fits together.
02
Monitor
Remote monitoring and management helps us spot issues early, often before your team notices.
03
Resolve
When something does go wrong, we fix it quickly, with minimal fuss and downtime.
04
Prevent
We look at the root cause of problems and recommend improvements that stop them happening again.
05
Review
Regular reviews keep your IT aligned with your business as it grows and changes.
Fix it before it breaks. By monitoring your systems proactively, we aim to resolve issues before they disrupt your team, reducing downtime and keeping your business productive.
Why choose Ten Twenty Four for IT support?
A point of contact you can rely on
One team that knows your business and your systems, so you never have to explain things twice.
Proactive, not reactive
Remote monitoring and management helps us spot problems early and recommend improvements that prevent repeat incidents.
Service focused around you
Friendly, jargon-free support that fits how your business works, not the other way round.
Part of your wider IT
We join up your support with our cyber security, cloud and IT infrastructure services.
Get in touch for IT support that keeps your team working
Proud to be partnered with leading IT suppliers
What our clients say?
We started working with ten Twenty Four after a competitive tender process – they worked closely with us to understand our needs and deliver a comprehensive package of services which enhances our cyber security and streamlines our operations, whilst also recognising the challenges of smaller charities.
Ten Twenty Four are our IT department, they are extremely responsive, agile and a valuable part of the team.
Their input to our business is valuable and has helped us improve operationally.
Ten Twenty Four have been there for us 100% of the way, especially when we’ve needed them most.
IT support FAQs
What is managed IT support?
Managed IT support means we look after your IT for you on an ongoing basis. That includes a helpdesk for your team, proactive monitoring, updates and security, so problems are dealt with quickly and many are prevented altogether.
What does remote monitoring and management mean?
Remote monitoring and management (RMM) is software that lets us keep watch over your devices and systems. It alerts us to issues such as failing hardware, low disk space or missed updates, so we can act early.
Can you support our existing in-house IT team?
Yes. We can provide day-to-day support, specialist expertise or extra capacity alongside your in-house team, or take on your IT support entirely.
Can you support remote and hybrid workers?
Yes. Our remote support and monitoring work wherever your team is based, so everyone gets the same level of service.
How do we get started?
Get in touch for an initial conversation. We will learn about your business and systems, then recommend the right level of support for you.
Ready for IT support you can rely on?
Tell us about your business and your team, and one of our team will get back to you to talk through the right support for you.
✓ One point of contact
✓ Proactive monitoring
✓ No obligation
Prefer to talk? Call 0207 100 1024