Want to bolster the capabilities of your IT team? Or wish to outsource your IT and helpdesk function altogether?
IT infrastructure can be a complex beast. Managing and maintaining the hardware and software you use every day requires substantial knowledge and expertise in order to avoid delays and mistakes that would otherwise prove disastrous to your business.
When an issue does occur with your equipment, you want to be able to diagnose and resolve the problem as quickly as possible. That’s the assurance we can provide here at Ten Twenty Four through our managed IT and helpdesk service.
Want to bolster the capabilities of your IT team? Or wish to outsource your IT and helpdesk function altogether? We can provide you with a tailored, bespoke service to give you all the benefits of a fully fledged in-house IT team without the sizable overheads.
If you want the peace of mind that comes with knowing you have a resource on hand to help you tackle any eventuality, get in touch with our professional, approachable team today.
If you’ve ever experienced an issue with your IT infrastructure, you know that the sooner you can get answers and support, the better. Response time is a critical consideration that can mean the difference between maintaining productivity and potentially losing business.
As modern organisations’ dependence on technology continues to grow, it’s important that you have the team in place to help safeguard against anything that might affect business as usual. Our Helpdesk services can remove the stress from any IT issues you may be facing, delivering real-time support and guidance when and where you need it.
Through remote monitoring and management services our experienced team of IT professionals are able to give your business the assistance it deserves. From small inconveniences to major issues, our team can help to reduce your downtime, resolve problems with minimal fuss and help you to implement proactive improvements that can help to avert any crises in the future.
The modern managed IT service is designed to move away from the traditional break/fix model. Where previously an enterprise would bring in a third-party specialist to repair or install systems on a project-by-project basis, today’s businesses see the value in having a retained service provider.
There are many benefits to working with our experienced team on a managed IT basis. Not only does a retainer model help to significantly reduce delays when a problem is identified, it also gives us the opportunity to be proactive in keeping your business ahead of the game – not updating systems at the last minute as they become obsolete.
Should a problem or issue occur, we’ll use the data gathered from your incident to identify the root causes and find a suitable, long-term solution to the problem. We can also help you put proactive measures in place to prevent further incidents from happening, as our team are well versed in cyber security.
We understand that your infrastructure needs will change with your business over time. That’s why our Helpdesk services are constantly evolving to ensure that the support systems we put in place can meet the needs of your business. We can accommodate emerging technology trends as well as established IT solutions.
At Ten Twenty Four, we’re all about taking the strain of IT maintenance and management off your hands, freeing you up to focus on growing your business and meeting your targets.